RETURN & EXCHANGE

Return & Exchange Policy – Kayseria

Last Updated: [Insert Date]

At Kayseria, we want you to love every purchase. If something isn’t right, we’re here to help with a smooth and simple return or exchange process.

1. Eligibility for Returns & Exchanges

You may request a return or exchange if:

  • The item is unused, unwashed, unaltered, and in its original packaging

  • Tags, labels, and accessories are intact

  • The request is made within 7 days of receiving your order (for domestic)

  • For international orders, requests must be made within 14 days

Note:
Certain items may not be eligible for returns (see Section 6).

2. Conditions for Exchange

We offer exchanges for:

  • Size issues

  • Color variations

  • Defective or damaged items

  • Incorrect items received

Exchanges are subject to availability at the time your request is processed.

3. Conditions for Returns (Refunds or Store Credit)

Returns may be accepted for:

  • Manufacturing defects

  • Wrong item shipped

  • Item not as described

Based on your preference, you may receive:

  • Store credit (processed faster), or

  • Refund to the original payment method (7–14 business days after approval)

4. Return/Exchange Process

Step 1: Submit a Request

Contact us at [Insert Email] or [Insert Phone Number] with your order number and reason for return/exchange.

Step 2: Provide Evidence (if required)

For damaged, defective, or incorrect items, please send photos or videos.

Step 3: Ship the Item Back

You will receive return instructions once your request is approved.

  • For defective/wrong items: Kayseria covers return shipping costs

  • For size or preference-based exchanges: Customer is responsible for return shipping

Step 4: Processing

Once we receive and inspect the item, we will notify you of approval and process your exchange or refund.

5. In-Store Exchanges (Optional)

If you prefer, you may visit any authorized Kayseria store for an exchange.
Please bring:

  • The original item

  • Receipt or order confirmation

Refunds may only be processed through the online system.

6. Non-Returnable Items

For hygiene, safety, and policy reasons, we cannot accept returns or exchanges on:

  • Discounted or sale items

  • Stitched garments

  • Altered or custom-tailored items

  • Accessories (jewelry, bags, scarves, etc.)

  • Beauty products

  • Gift cards

  • Items purchased during clearance or special promotions

7. Late or Missing Refunds

If you haven’t received your refund within the stated period:

  1. Check your bank or payment app

  2. Contact your bank/payment provider

  3. If still unresolved, contact us at [Insert Email]

8. Damaged or Defective Items

If your item arrived damaged or defective:

  • Notify us within 48 hours of delivery

  • Provide clear photos or videos

  • We will arrange a replacement or full refund at no additional cost

9. Order Cancellation

Orders may be canceled within 12 hours of purchase or before shipment.
Once shipped, the order cannot be canceled and must go through the standard return process.