SHIPPING POLICY

Shipping Policy – Kayseria

 

Thank you for shopping with Kayseria! We aim to deliver your order safely, quickly, and efficiently. This Shipping Policy outlines how and when your items will be shipped once you place an order with us.

1. Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • During sales, seasonal launches, or high-volume periods, processing times may be slightly longer.

2. Shipping Methods & Delivery Time

a. Domestic Shipping (Pakistan)

We partner with trusted courier services to deliver nationwide.

Estimated delivery times:

  • Lahore: 1–2 business days

  • Punjab (other cities): 2–4 business days

  • Sindh & KPK: 3–5 business days

  • Balochistan & Remote Areas: 5–7 business days

b. International Shipping

International delivery times vary based on destination and customs processes.

Estimated delivery: 7–14 business days
(Customs delays may extend delivery time.)

3. Shipping Charges

Shipping fees will be calculated and displayed at checkout, based on:

  • Delivery location

  • Order weight/size

  • Selected shipping method

Free shipping may be offered for qualifying orders during promotions.

4. Order Tracking

Once your order is shipped, you will receive:

  • A shipping confirmation email

  • A tracking number and link to monitor your shipment

Tracking updates may take 24–48 hours to appear.

5. Incorrect Shipping Information

Please ensure your shipping address is accurate.
Kayseria is not responsible for delays or losses caused by:

  • Incorrect or incomplete addresses

  • Failed delivery attempts

  • Courier issues beyond our control

If you need to update your address, contact us within 12 hours of placing your order.

6. Customs, Duties & Taxes (International Orders)

For international shipments:

  • Import duties, taxes, and customs fees vary by country

  • These charges are not included in your purchase and must be paid by the recipient

  • Kayseria is not responsible for delays caused by customs processes

7. Shipment Delays

Delivery may be delayed due to:

  • Weather conditions

  • Holidays

  • Customs inspections

  • Courier service issues

We will do our best to keep you informed of any significant delays.

8. Lost or Damaged Packages

If your order arrives damaged or is lost in transit:

  • Contact us within 48 hours of delivery (for damaged items)

  • Contact us within 7 days of expected delivery date (for lost items)

We will coordinate with the courier to resolve the issue.